Below is a list of the most frequently asked questions about our cleaning services. I hope they will be helpful.
Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.
We have been providing professional cleaning services since 2020.
Yes. Cleaning Kitty is fully insured to protect your home and to give you peace of mind.
Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.
Yes. We provide everything needed to clean your home free of charge.
We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.
Absolutely, on request. Please be aware that cleaners have personal lives and may become ill or need time off. If that happens, we'll request a reschedule or the dispatching of a new cleaner.
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.
We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.
Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.
Yes. You can purchase a cleaning gift certificate for just about any occasion.
We require payment at the time of service. Currently, we are accepting Interac-E-Transfer only but we will be adding other methods soon.
Yes! After the first visit, it is actually recommended. This way, if there is traffic or parking is a little more difficult to find than usual, we won't be keeping you waiting.
Yes, you can! We select the best cleaners after conducting background checks on them.